My mom fell in the beginning of our trip and injured her knee and hip, making walking very difficult and painful. I emailed the hotel a week before check-in to request a more accessible room.
At check in, we were assigned room 407. With 3 pieces of large luggage that I had to transport up the elevator (glad they had one), i had to make multiple trips to the 4th floor. On top of that, our room was at the top of 4-5 steps. Not a lot, but very inconvenient for 2 people traveling - one of which was an elderly person with mobility issues.
Other that this, the overnight front desk clerk watching us struggle, while his shoes sat in the middle of the dining area floor, to get out of the hotel at 530AM to catch our ride to the airport, and a slick shower floor, everything was great.