2/10
I booked Fairfield Inn & Suites Kamloops for July 12th, but when I arrived, I was told there was a water leak in my room and was sent to Best Western Premier Kamloops instead — without prior notice or any compensation.
The replacement hotel was a clear downgrade: older room, loud A/C, and no parking available. I booked Fairfield expecting a certain standard, and this experience did not meet it.
Very disappointed with the lack of communication and service recovery. At the very least, a voucher or partial refund should have been offered.
Emma
1gecelik seyahat