Hotel Sapphire

Reception was not helpful as I requested Double bed instead twin. He seemed ignorant to my request.

Poorly maintained hotel. Bathroom and rooms are not clean. Poor services

Very good

Light makde noices woke me up from sleeop

Meals prices are little high.

It was good, thank you v much.

The location of the hotel is on the main street in Colombo. Quite convenient. It is situation in a local neighbourhood that don't have a lot of sight-seeing or tourist spot. The swimming pool of this hotel is alright - clean and quiet except no attendant there for any towel. Security of the hotel could be a concern as all notices have the highlight saying - any property lose is not the responsibility of the hotel. I don't have any valuable lose but it always worried me if my computer or cash inside my suitcase would be lose. Wifi is not reliable. I always take me minutes before getting on a website. Restaurant services is bad. The manager brought me to a table that guests just left after finishing breakfast. The manager simply put away the coffee cup without changing utensils. I never experienced that I have to ask services to put in new utensils as they never recognised it.

Positives: Good service. Clean, large rooms. Comfortable, large bed. Air conditioning worked well. Negatives: Old and tired and in need of refurbishment. Ash trays in all rooms suggesting all rooms are smoking (although no smell of smoke in room). Poor reception on TV channels. No view from room. Expensive hotel restaurant. Limited local restaurants. Hotel restaurant started playing music around 6am which could be heard from bedroom. Wifi generally worked well but stopped working on a couple of occasions.