In the heart of Tokyo, Ueno Hotel offers a comfortable retreat close to Sensoji Temple and Ueno Park. With in-room WiFi, dry cleaning services, and luggage storage available 24/7 at the front desk.
At Four Points Flex By Sheraton Tokyo Ueno, you'll be just a 5-minute drive from Sensoji Temple and Tokyo Skytree. You'll have free perks like WiFi and wired internet. Also, Tokyo Dome and Ueno Park are just a 5-minute drive away. The helpful staff and location get good marks from fellow travelers. Public transportation is just a short walk: Iriya Station is 7 minutes and Inaricho Station is 9 minutes.
At a glance
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Hotel size
201 rooms
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Arriving/Leaving
Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is 11 AM
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Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
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Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
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Children
One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
No cribs (infant beds)
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Pets
Pets not allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi and wired internet access in rooms
LOCAL_PARKING
Parking
No onsite parking
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Other information
Smoke-free property
Property amenities
Food and drink
Japanese breakfast (surcharge) each morning 7 AM–9:30 AM
Traveling with children
Children stay free (see details)
Services
24-hour front desk
Dry cleaning/laundry services
Luggage storage
Facilities
Safe-deposit box at front desk
Accessibility
Elevator
Wheelchair accessible
Grab bar near toilet
Room amenities
Home comfort
Air conditioning and heating
Slippers
Iron/ironing board (on request)
Sleep well
Soundproofed rooms
Bed sheets provided
What to enjoy
In-room massage
Freshen up
Private bathroom
Shower only
Bidet
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi and wired internet
Food and drink
Refrigerator
More
Daily housekeeping
In-room safe
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
Optional extras
Japanese breakfast is offered for an extra charge of approximately JPY 1000 per person
Policies
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Also known as
Hotel Ueno
Ueno Hotel
Ueno Hotel Tokyo, Japan
Ueno Hotel Tokyo
Ueno Hotel Hotel
Ueno Hotel Tokyo
Ueno Hotel Hotel Tokyo
Frequently asked questions
Does Four Points Flex By Sheraton Tokyo Ueno offer free cancellation for a full refund?
Yes, Four Points Flex By Sheraton Tokyo Ueno does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Four Points Flex By Sheraton Tokyo Ueno?
Sorry, pets aren't allowed.
Is parking offered on site at Four Points Flex By Sheraton Tokyo Ueno?
Sorry, there's no onsite parking at Four Points Flex By Sheraton Tokyo Ueno.
What are the check-in and check-out times at Four Points Flex By Sheraton Tokyo Ueno?
Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is 11 AM.
What's the area around Four Points Flex By Sheraton Tokyo Ueno like?
Four Points Flex By Sheraton Tokyo Ueno is a short 7-minute walk from Iriya Station and 19 minutes' walk from Sensoji Temple. Travelers say this hotel is in a good location.
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Reviews
Four Points Flex By Sheraton Tokyo Ueno Reviews
8.0
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.2
Cleanliness
8.2
Location
8.4
Staff & service
7.6
Property conditions & facilities
Guest review summary
What guests liked
Breakfast was a highlight with large and good onigiri and a nice selection. (3 reviews)
From real guest reviews summarized by AI.
Popular mentions
Room
Service staff
Location
Shower
Lobby
Bed
Breakfast
Walking
Budget
Laundry facilities
Reviews
Verified
10/10 Exceptional
Apr 13, 2026
Easy process and helpful staff. Enjoyed my stay immensely.
Alicia
Alicia, 6-night trip
Verified
8/10 Very good
Feb 10, 2026
Clean room, helpful staff
Briana
Briana, 1-night trip
Verified
10/10 Exceptional
Dec 27, 2025
Clean room the staff was very nice if I return to Japan will definitely be staying here again
Aiden
Aiden, 13-night trip
Verified
10/10 Exceptional
Jan 13, 2026
This is my 3rd stay here. It is great value for the money and comfortable beds, spacious (for Japan) rooms.
Elisha
Elisha, 3-night trip
Verified
10/10 Exceptional
Jan 15, 2026
Nice cozy room … small but from what I heard that is normal in Japan … close to everything … friendly staff
ARTEE
ARTEE, 4-night trip
Verified
10/10 Exceptional
Dec 12, 2025
Staff & service - wonderful. Location and proximity to JR station and metro stations - perfect.
Rosabel
Rosabel, 3-night trip
Verified
8/10 Very good
Nov 17, 2025
Very small but clean rooms, great staff, nearby shops and transportation
Vanessa
Vanessa, 4-night trip
Verified
10/10 Exceptional
Jan 7, 2026
This place has free coffee 24/7, coin laundry, larger sized rooms (in comparison to Tokyo), and very friendly staff!
Elisha
Elisha, 5-night trip
Verified
10/10 Exceptional
Apr 13, 2025
We enjoyed our stay, it’s stellar location and the amability of the staff!
Joelle
Joelle, 4-night trip
Verified
10/10 Exceptional
Dec 30, 2025
The room was small, but clean and efficient. The staff was friendly and professional. There were lots of amenities for you to take as needed. Location is convenient to Ueno station.
Russell
Russell, 1-night trip
Verified
10/10 Exceptional
Jan 10, 2025
Great stay!
Friendly staff, quick check in and great showers. Everything needed after a long flight to Tokyo!
Verified traveler
1-night trip
Verified
10/10 Exceptional
Jan 21, 2025
Rooms were comfortable, clean, spacious (for Japan) and the Internet was fast and reliable. The beds were very comfortable. Would stay again!
Elisha
Elisha, 1-night trip
Verified
6/10 Good
Jul 28, 2024
Friendly for a short stay.
Yue Kan
Yue Kan, 3-night trip
Verified
10/10 Exceptional
Dec 6, 2024
Cheep and cheerful business hotel with a comfy bed and close to Ueno Park
Toby
Toby, 3-night trip
Verified
10/10 Exceptional
Mar 16, 2024
Close Ueno Station, very convenient for transportation.
Yu Chuan
Yu Chuan, 4-night trip
Verified
10/10 Exceptional
Dec 24, 2024
Comfortable stay in Ueno
Great hotel with friendly efficient staff. Within walking distance of Ueno station and the convenience shop across the road was convenient!!
Sebastian
Sebastian, 7-night trip
Verified
10/10 Exceptional
May 3, 2025
Good spot.
Griffin
Griffin, 2-night trip
Verified
8/10 Very good
Apr 30, 2024
Clean and good customer service!
Mei Tai
Mei Tai, 6-night trip
Verified
10/10 Exceptional
Aug 11, 2023
Good place to stay. Bathrooms are clean and good. Around 7 minute walk from Iriya Exit at Ueno station. Easily accessible from anywhere and easy to go to everywhere in Tokyo.
Francisco Javier Tapia
Francisco Javier Tapia, 8-night trip
Verified
8/10 Very good
Mar 21, 2025
Ueno Hotel wasnabout a 10 min. Walk to Ueno station, along the way are some good spots to eat like Yoshinoya, and convince store for snacks and Bento Box. The staff was friendly, helpful and spoke english well. I walked around at night and early mornings, even hit some side road and back road and felt safe the whole time.
Cody
Cody, 3-night trip
Verified
8/10 Very good
Oct 30, 2024
Just right for day sightseeing base
Perfect for what I needed-just a room to sleep in between sightseeing adventures. Staff very friendly and accommodating-left my luggage for a few hours both before checking in and checking out and retrieved an item I had left in room safe. If I was back in Ueno it would probably be my first choice for convenience and familiarity
NIall
NIall, 4-night trip
Verified
10/10 Exceptional
Jun 25, 2024
Very good option to stay. Walking distance to Ueno station. Tons of restaurants in the area. Rooms are a little small.
Qiang
Qiang, 7-night trip
Verified
8/10 Very good
Jun 2, 2024
Good size room for one all amenities are good,a bit of walking distance to Ueno Station if you want to venture to other parts of Tokyo and reasonably cheap overall
vince
vince, 8-night trip
Verified
8/10 Very good
Mar 18, 2025
Very small rooms. No bedside plugs.
Good location. Staff friendly and courteous.
Rooms near good housekeeping.
Shankar
Shankar, 7-night trip
Verified
10/10 Exceptional
Aug 18, 2023
Very pleasant location with Lawson diagonally across the street. Only a few minutes walk from JR ueno station. Staff very friendly and accomodating. Room was small but this is par for the course in Japan. Overall a lovely stay and would definitely recommend staying.