Rivera del Rio Boutique Hotel

Amazing eclectic art and so much character. Unique one of a kind B&B. Kind and informative staff also

Amazing place to stay and staff are extremely friendly.

My girlfriend and I wanted an eclectic and unique stay for our first time in Puerto Vallarta. We definitely received that, but there is a caveat. We booked the Scarlet Room and it was absolutely perfect. It was also my girlfriends birthday so I asked if they could do something special for her and they provided champagne, balloons and a cake which she absolutely loved. Everything was great and we couldn't be happier. The following day we returned to our place to learn there was a water issue and we had to switch to the alternate hotel and we would get a new room. We understood and we knew it was out of their control. Our concierge at the first hotel was incredibly apologetic, and said she would do something to make up for it. There weren't a lot of rooms left and we got the Countess room that was nice, but lost our creekside patio, great view, and charm of the Scarlet Room. We still understood and they said they would make it up to us. When we checked out we met with another concierge and explained that we understood the situation but we wanted a refunded for our already paid three nights in the Scarlet Room, for one night in the Scarlet Room and two nights in the Countess Room. The concierge said the value was more at this hotel. We pulled up the information online and showed that there was indeed a price difference, in our favor, of about $50 a night and would just like that refunded and she wouldn't listen to us. We grew frustrated and decided to just leave it.

This is a unique hotel and the Cortez suite has ample room. The staff was very accommodating. The details of the architecture is quite extraordinary. The breakfast was quite nice each morning but a bit over played in the reviews. They do not begin service until 9 am! For me the reviews are over hyped. There are a number of negatives not mentioned. My room had a lot of small ants crawling in it. More of a nuisance than anything. The area is a bit dodgy. Directly outside our door one night the police arrested a number of men. I don’t know the charge. The area can be very noisy at night and it carries right into the room. Also whenever anyone walks down the street the hotel light comes on and shines right into the bedroom (no window shades on high windows). Difficult place to sleep! There is a $20 - $30 charge to check in if you arrive after only 7 pm!!!! They told me for transportation and labor but labor cost for 30 minutes and cost to walk 4 blocks is not close to that amount in Mexico. Bit of a gouge. I think it is a bit overpriced for the area. This is not a 4 star hotel. More closer to 3 star. But I enjoyed our stay there and the staff. Memorable stay.