Charming Boutique Hotel with Exceptional Service
This hotel is absolutely adorable, with a charming boutique aesthetic that captures the spirit of the city perfectly. The ambiance is warm, inviting, and thoughtfully designed, making it a delightful place to relax.
Exceptional Service:
The staff here are incredible—so friendly and accommodating. They truly went above and beyond, even helping me find a taxi to the airport. The rooms are spacious, comfortable, and well-equipped. Breakfast was both beautiful and delicious, and the service was nothing short of stellar. Five-star staff all the way!
A Few Suggestions for Improvement:
The pool area could benefit from more consistent upkeep, such as daily skimming, sweeping, and securing furniture to prevent it from being displaced by the wind or blown off when cleaning.
It would be helpful to have a blow dryer in the rooms.
My shower head sprayed water outside the shower area, and the exterior shower walls could use a deep clean to address the mildew.
Overall Experience:
Even with these minor issues, I would absolutely stay here again. The location is amazing—within walking distance to Salada Club, a fantastic pizza spot, and the vibrant Centro. Merida itself is an extraordinary city, and this charming hotel added to the experience beautifully.
Thank you for a wonderful stay!