Starting off strong, bedsheets and pillows reeked of humidity, table cloths in the restaurants have oil stains on them. Some food are cold in the buffet (like soup) even if you go in the first 20 minutes. Plays horrible, horrible music at night- like Ciao Bella Club Remix level bad. And they BLAST IT so you hear it in your room as well. Also, they ask you for $95 to the airport, while a normal taxi around does it for 40, not even half. They try to charge you for everything, and it is in fact NOT all inclusive- only 4/5 cocktails included, e.g no tequila.
On the bright side, the staff is lovely. They do their best to help you and make your stay better. The resort also “does not encourage to tip the members of staff” as they note on the briefing paper they give you in check-in, for some reason.
Overall nice facility, relatively good food, large airy rooms, etc. Would recommend only for families with children or big groups, NOT for couples or individuals who pay attention to detail.