Holiday Inn & Suites Makati

Excellent stay. Convenient location. Nice room with good hotel amenities. I would stay there again.

Room and amenities location and experience are good but the food during breakfast is way below my expectation compared with the other hotels around the area. Guest should also check and indicate the number of person who will stay in the room. Hotel.com only included 1 free breakfast in my package. I only found this out upon checkin. In fairness, holiday inn converted it to 2 free breakfast after I complained.

I booked 5 rooms with 2 double beds each room but they gave us 2 rooms with 1 king bed and the front desk charging us for the mini bar that we disnt consumed and he said that their service crew is randomly checking the rooms in the middle of the day to check if we get anything from the bar. They are charging the one room even they havent checkout yet that we find it different from the other hotels that we checked in. But the location and the cleanliness of the place is excellent

Hotel staff especially one of them at concierge did not provide me the hotel car fares at time I requested. Front desk manager keep catching me at wrong time when I rushing off to meetings etc. They keep only saying sorry. Service recovery is poor. I have suggestions on what they should do for service recovery other than saying sorry.

Holiday Inn and Suites is so convenient due to the close proximity to the malls and different restaurants inside and outside the malls.