Verified
2/10 Poor
May 16, 2026
Booking was canceled in property’s own system without cancelling in hotels.com. Property never replied messages. Spent a lot of time to contact hotels.com to step in to resolve problem and get refund. The worst hotel experience in Japan. I don’t understand why the property cancelled my booking but didn’t issue refund in the formal way until I contacted hotels.com after failed to check-in. Why don’t you use hotels.com message box? Why don’t you cancel my booking and issue refund if you decided to cancelled? I still see my booking in hotels.com and you’re listing the room I booked on the date I was checking-in. I considered it as double sold. I felt like the property ‘said’ the booking is canceled but keeping my payment at the same time. Messed my plan up badly.
Mei shan
Mei shan, 15-night trip





![Nakano 602, NS - [Up to 6 Guests]1 Room (40sqm)/3 beds/7 min to Nearest Station/Close to Shinjuku | Iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/59000000/58800000/58795700/58795697/304d46e5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium)









