mk hotel frankfurt

The area is a bit sketchy but that’s just Frankfurt. Very close to the train. The check in process is difficult but other than that fine

A very good hotel in the centre of the city!

Really unhelpful staff and prostitutes hanging around, not great

The hotel offered parking. There was none available for any part of our three day stay. The continental breakfast had no water of any sort. Not bottled nor vase. The patio door next to the dining area stayed open throughout breakfast. The heating units in the room do d not work two of the three days. The neighborhood is quite active 24 hours a day. On the plus side, it was in the heart of good restaurant eating options. The train station, with ample parking, was just a block and a half away.

Very terrible experience. I suggest everyone not to go to this hotel. The receptionist is really irresponsible and perfunctory. I was rushing to work on the internet but can't connect to the Wi-Fi in the hotel. I complained to the receptionist, but the receptionist was really lazy and didn't want to solve the issue, just call me wait, wait and wait. How can the Wi-Fi problem be solved by just waiting? I hinted her try to reboot the server or system or something, but she just did NOTHING. She kept saying "I can't do anything" like a clumsy robot. Later, other tenants complained that there was no internet, and the receptionist called IT. However, the problem still remained unresolved. The receptionist continued to repeat "I can't do anything." The internet should be included in the room rate I paid, but the receptionist was with the attitude "In any case, there is no internet, and I can't help you." I called the customer service, but got a response "We can't handle it either, or you can go online to give a bad review," so I came to give a bad review now. In summary, it's a very terrible experience. I suggest everyone not to go to this hotel. 非常糟糕的經驗，建議大家不要來這間旅館，櫃臺非常不負責任且敷衍。我趕著要用網路工作，可是當初說會有網路的旅館卻連不上網，我向櫃臺抱怨，可是櫃臺根本懶得解決問題，只是叫我等一下再看看，Wi-Fi 連不上怎麼可能等一下自然就會好！！我提示她重啟個服務器之類的試試看，她也完全不做，跟機器人一樣一直重複說「I can't do anything 我無法做任何事」。後來有其他房客也抱怨沒有網路，櫃臺打給IT，可是問題還是沒解決，櫃台繼續跳針「I can't do anything 我無法做任何事」，明明當初是說付的房費裡包含網路，但櫃臺那個肥胖的中年婦女就一副，「反正現在就是沒網路，我也沒辦法阿不然你想怎樣」的態度。打電話客訴，客服說「我也沒辦法處理，不然你自己上網給差評」。

Advertised parking - only 8 spaces 1 of which had the receptionists unplated car. Impossible to find, entrance is nothing like the photo, unlit and totally uninviting, just a door inbetween 2 shops. Entrance corridor full of empty boxes. Lift to reception out of order. Receptionist rude and condescending when we asked for a restaurant recommendation. Bedroom stark and uninviting. No net curtain on the very large window so the flats directly opposite can look straight into the room. Bed sheet to small for the bed and didn't tuck under the mattress. Receptionist for check out was on her mobile phone the entire time, never once put it down or interrupted her conversation. I know this was a budget hotel but it is a very poor budget hotel

Close to Main Railways station

Excellent location. Close to public transportation and variety of restaurants and food outlets with 5 to 10 minutes walk

There is no air conditioner or fan in room, it was 27 degrees in 17-19 April. If you open the window it's very busy road and tram goes next to you. I could not sleep and reception is limited timings only so could not help much. Must avoid this in summers. Also booking are non refundable and check out could cost you money. Location is central only 5 min walk from Frankfurt am station.

Close to train station and many restaurants but the hotel itself lacks charm and welcoming