4/10 İdare Eder
15 Temmuz 2025
Review of Hotel Mar y Tierra – Unpleasant Stay Des
The only highlight of our stay at Hotel Mar y Tierra was the beautiful view. Unfortunately, everything else fell far below expectations.
Customer service at night was cold and unwelcoming. We also experienced a serious safety concern—the elevator malfunctioned, and we were stuck inside for four minutes. It’s clearly outdated and in need of urgent maintenance.
The room conditions were unacceptable: a strong mildew smell, visible mold, stained pillows, and comforters that looked reused without proper cleaning.
Most upsetting was how the pool staff treated my son, who is autistic and has limited verbal communication. As he was walking from our room to meet me (his mother), a staff member rudely yelled at him for simply trying to reach me. He didn’t understand what was happening, and it was heartbreaking and completely uncalled for.
No family—especially one with children with special needs—should be subjected to this kind of treatment. I absolutely do not recommend this hotel and will not be returning
Alexis
Alexis, 1-gecelik aile seyahati
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