Hotel Villa Fontaine Tokyo-Ueno Okachimachi

Good location - quiet, well service with public transport, but away from busy /party areas (if that’s what you want). Feels like an authentic local Tokyo neighbourhood. Matresses and pillows were very hard. But overall the hotel was very value. Rooms are small but that’s Tokyo.

This hotel is a short walk from the subway and in a quiet and safe neighbourhood. It is within a 20 minute walk to the Ueno shopping area and its restaurants and bars. The room was small by European standards but was clean and well appointed, with a nice bathrooom. The view out of the window was onto a stark brick wall, so the room was quite dark. Beds were comfortable and the hotel was quiet at night. Breakfast was buffet style and catered more for Asian tastes but did have toast, pastries and eggs. Check in was efficient and staff were friendly. I was happy with this hotel and thought it fair value for Tokyo.

The wifi was much better than other hotels. The room was kind of old though and I didnt find the bed to be comfortable. Nice view of skytree. I would consider staying here again only if the price is right, which this time I feel as though it was a bit high. perhaps the value of this room in my opinion is $57 per night

My family was disappointed with this hotel, and we would not stay here again. To summarize: -Although it appeared clean, there was an overpowering stench of stale urine when we opened the bathroom door in our room. It was disgusting to the point of making me feel sick. We called down to the front desk and asked for a room change due to the horrible odor in the bathroom. They did change our room, and fortunately the bathroom in second room we moved to smelled OK. -However, we later had issues in our second room as well; the air conditioner would randomly turn off in the middle of the night. Our stay was in August when Tokyo is extremely hot and humid 24 hours a day. We woke up several times during the night covered in sweat. During the first night, I had to get up to turn on the air conditioner again 5 times after it randomly went off! I mentioned the issue to the front desk the following day, and the staff simply said, "I'm very sorry" and offered no solution. We experienced the exact same problem during the second night of our stay. -The room was ridiculously small. I know this is common in Tokyo hotels, but even so, the room was far too tiny for a family of three. -It was noisy. There seemed to be no soundproofing as we could hear people walking and talking in the hallways at all hours. During the two nights we stayed here, I barely slept. Overall, this hotel does not deserve the positive reviews it currently has. We would definitely not stay here again.

A pleasant, simple, good value hotel with helpful staff. The immediate area was not touristy (which we liked) and some of the restaurants did not display menus in English, the staff were always patient and helped us order. There are places to visit within walking distance. There are several train and metro stations not too far away, and these enabled us to see the rest of Tokyo. The Yamanote line is included on JR Pass, which was handy for us.

If you are looking for a comfortable bed this is definitely not the Hotel for you. I have stayed in many Japanese hotels and none of them are famous for great beds but this was the worst bed I have ever slept in. The floor would have been better. Also, this hotel is several blocks off the beaten path, which is great for nice quiet evenings but not great if you want to be right in the action or have bars/restaurants close by.

Everything was good except walls are thin. The noise may affect if you are a light sleeper.

Hard bed

The guest staying one floor up above has been making a noise every late in the nights.