Hotel Sempione

The hotel was fine in general and the staff were very agreeable and helpful - especially the gentleman on the front desk in the evening. However there was one major problem - the breakfast was appalling. No muesli, no fresh fruit, inferior meat and cheese etc. and truly sinister-looking sausages floating In water. Nice croissants mind you.

One of the employee at the reception is everything but welcoming. How could you work at a reception and be so unkind to customers? Breakfast is included.... I am writing this because the employee at the reception did not remind it, which should be, to my mind, part of the welcoming process. Don’t book there this January because they are doing some renovations inside and this causes many noise. Moreover, the isolation is not very good. Besides, my window was not closing properly causing noise and fresh air coming inside and the employee told me it was ok although I was showing him the malfunction .... anyway. There is no point in being in that part of the city, Milan’s commute being so efficient .... Consequently, considering the issues described, I won’t recommend this hotel. However, Another employee of the reception was very kind, to end on a positive note!

I have been booking with hotel.com for few years now. I normally don't complain about a condition of a hotel. This is the worst hotel I've ever stayed. I have been traveling around the world but this hotel has the worst customer service. I'm actually surprise that hotel.com is still doing business with this hotel with the amount of customer that complains. The male reception when we arrived was very rude and unfriendly. You don't feel welcome at all. We went upstairs to our room and realize we didn't get the wifi password, I run back down to the reception and I ask him for the wifi password, not saying a word just pointing towards a jar with a cut off papers for the wifi password. The sheets are very old and the comforter feels like a rug, really old. I normally don't complain because I understood about what u paid is what u get. The hotel wasn't cheap at all, customers deserve better than what they gave to customers. The breakfast is not good either, the lady who was putting a new set of forks, was holding the forks with her hands touching the part where u fork your food, disgusting really. I would never recommend this hotel to my friends and family. The only positive thing in this hotel is its close to the subway. Oh..before I forget, when they catch u leaving the hotel, they will make u leave your key card, me and my husband wasnt comfortable with that either.

Good location and easy to find ten minute’s wall from Centrale. There was some renovation work going on but my room was away from it and I didn’t hear much noise. However, the beds on my floor are not fixed, they are movable and I don’t like them being ‘scraped’ around for cleaning at eight in the morning. Cleaning should be done after check out which is eleven. The room was basic, no kettle, clean and tidy. No chair to sit on (plastic one on balcony could be used). The bed wasn’t the most comfortable I’ve encountered but it was ok. Good, hot shower and nice, fluffy towels. Overall it was fine and I would stay again.

An easy choice if you're just looking for somewhere to rest your head. Basic but clean room, decent shower and friendly helpful staff - the 24hr desk was a plus for check in as we arrived after 2am. The air con in the room was a little noisy & breakfast is basic but included in the room rate & considering the price we paid it was very reasonable. An ideal stay for us as we were just needing a room for 1 night near the station (would probably choose a different location if staying in Milan for longer).