The Vine

Greta location and very attentive personnel. The rooftop pool and bar is a must see.

This modern hotel has a great location in Funchal, a few minutes walk from marina and connected to a shopping center. Many good restaurants in a walking distance. Superb service, happy hour twice a day and free minibar. Breakfast was excellent from a vegetarian point of view. Only thing I missed was a larger balcony!

Stay was ok except one of your front desk staff and friendly

We had the most disappointing stay here at The Vine Hotel. Aesthetically it is a beautiful property with well designed rooms which is really let down by the poor service, lack of warmth and cruel attitudes from the reception team. Being a gay man I would not expect this in this day I’m age but from being checked in I received the most terrible insensitive service. We were told at arriving at the hotel we had no reservation and looked at as if we did not belong in the hotel. We had a very noisy room which I’m sure the receptionit had tried to hinder our happiness. There was no room service which for a 5 start property this is more than expected and then we’re told we could have a salmon wrap. In the morning we were presented with a 90 euros bill after being told that the food and breakfast included they charged us 90 euros for a few salmon wraps. The receptionists were unapologetic and after lodging a complaint we felt as if we were unheard. Our experience was truly tarnished and the guest relations team have really spoilt my experience in Madeira. I would appreciate if the general manager could contact me as this is what I asked upon check out and it’s been over 24 hours and I’m still waiting.

I'm happy to upgrade my room for my stay

Stayed at the vine for one night but would love to go back! The staff was extremely helpful and accommodating. When the concierge heard it was my honeymoon, they sent champagne to the room which was very thoughtful. The amenities were great and the room was very comfortable. My husband and I enjoyed the pool (rooftop bar was a plus!) and the spa area was very nice. Would highly recommend this hotel.

Our stay at the vine was amazing, such a beautiful pool with an amazing view. I would definitely come back and stay here.

We chose to stay at The Vine for our honeymoon and were so glad for our choice. The location is fantastic, the property is stunning and the service was out of this world. We hope to come back!

Great location in main town near sea front, loads of restaurants and shops . Loved the rooftop pool and bar with happy hour each evening . Food excellent. Rooms quirky but very comfortable. Bit dark in decor. Staff very friendly and helpful. Car park free and easy to use . Great stay.

A really lovely hotel, very clean, great rooms and the staff couldn’t be any better! Everyone was attentive and answered any questions we had with confidence. The food was superb and it is in a fantastic location. Highly recommended.