Hilton Garden Inn Reno

The hotel is under renovation which was not mentioned when placing a reservation. The kitchen was closed and no hot breakfast was available which is why I stay at Hilton when I travel. Most of the parking spaces were blocked off for construction material storage and contractor vehicles. Also, the beds were horribly uncomfortable. And the room I reserved, a king, had been given away and they had to scramble to find a queen for me stay in.

It was a good location right next to my back doctor. The room was a little tired but they were in the process of doing a complete renovation.

Staff is very nice and makes you feel very welcomed. The room was great, we liked it a lot.. Definitely will stay here again on our next trip!! Only issue that we had was the air wasnt working well at night so it made the room hot, other that we had a great stay!!

It was average. We were given a handicap room so it was actually kind of a suite with a separate bedroom. It wasn’t as clean as it should have been and the wallpaper was coming off the wall in the bathroom.

Very friendly staff very comfortable and affordable

We have stayed in this hotel earlier but the new reception staff is rude and does not listen to our concern. Beware if you book through hotels.com/expedia/priceline. The room you will be assigned is not the same to the rooms you book through the hotel. We were assigned room 315 where the toilet did not flush a 8 year old toilet and the thermostat was not working. The maintenance guy comes who we an barely understand and says the toilet is flushing where we can see that it cannot cleanly flush even after flushing it several times. The front desk says they cannot move us as the they do not have any two queen bed rooms available. But when we insisted that we will not stay in that room she calls her manager and suddenly there is a room available which was much cleaner and everything was working as it should be. Should give props for the people serving breakfast in the morning. Everyone was helpful and checking on us if we needed anything. Now I see a $50 charge and when i contacted the hotel they say its for cleaning the room where the toilet is not flushing and we moved from it. This is totally unacceptable and I'm going to dispute the charge with my cc

Everything was good except suite need some furniture and better kind. Breakfast was mess. Talk guy at the bar area was horrible and rude.

Everything was great, he only problem was that I booked the room for 3, my wife, my 16 year old son and me, they only had one room with a king bed, but the booking page started that they could bring a roll away bed if requested, when I got to the hotel they told me that that wasn’t possible because that was a fire hazard, that Expedia was wrong by saying that. At the end the brought the bed anyway

Everyone was friendly, however there was some issues with staffing. Things were being remodeled with me be aware until we arrived so there was no dinner or hot breakfast like we had prepaid for. It was a nice quiet neighborhood with lots of nearby restaurants. I think they just need more staff.

Breakfast not included. Entry light to our room was burnt out, we asked twice for it to be repaired, but it never was during our 2 night stay. We had to keep propping the bathroom door open so we could have light by the closet.