2/10 Kötü
2 Ocak 2024
Bad experince even with LEVEL...
"I unfortunately was not satisfied at all. After experiencing the Melia Level service in Sevilla and trusting it, I chose Melia in Berlin. However, I received a service that was far from meeting any expectations. The room was bad, and there were really basic items missing, such as a toothbrush, comb, shower cap, etc., which should be present even in a regular hotel room, let alone in a Level experience. The reception was very indifferent, and despite sending three emails before my arrival, I received no response. On the last day, I called and provided detailed information about my request; they asked me to send it via email to the reception, which I did, and still got no response. I had to make the requested transaction over the phone, luckily the person delivering my package had called me. They initially asked for 35 euros for a late check-out, which is supposed to be free in Level (according to availability). When I questioned why it was requested, the person next to me checked with someone and said, 'Oh yes, it's okay, we'll do it for free.' On the day of check-out, when I returned to the hotel at 2:00 PM, my key cards were not working. In conclusion, it was a very bad experience. I do not plan to stay at Melia hotels again."
ibrahim Cihan
ibrahim Cihan, 3 gecelik seyahat
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