2/10 Kötü
11 Şubat 2025
Awful.
I ended up in hospital for the first night of the trip and no one stayed in the room. A friend was able to go in Sunday evening and collect the key. On Monday evening when my husband and I went to the hotel room for the first time, it had not been cleaned since the previous guest. My husband went back to see staff, they offered a different room but given that I am not mobile enough to manage walking up or down stairs a staff member came and put fresh linen on the bed instead. My husband spoke to that staff member and they said they would refund the first night given the situation and that we had not stayed. We have not received a refund or know if that has been processed from their end.
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