2/10
Beware the chatbot!
Unfortunately the Sonder hotel chain is no longer the cute little boutique hotels that one is led to believe when one books a room through hotels.com. I knew there was no one on site for checkin which I accepted reluctantly, but I would later come to find out that there was no human being on site ever and no way to reach a human being in case of emergency.
The first sign of issue was on Friday when we realized no one came to clean the room. The only point of contact was a chat on the app. We asked about getting towels and were informed by the bot that there was a supply in a pantry closet on the fourth floor. It turned out the supply was a single drawer of towels for the entire hotel. We took the last two and realized we were not going to make the weekend. We tried to get the chatbot to clean the room, which it said it would only do every 14 days, but would come in special for $70. I should add that the chat bot was slow and clunky and this conversation took over three hours to complete. At no point were we able to obtain any means of speaking to a human being.
The real problem emerged that night. The lobby of the hotel had been completely taken over by a restaurant. There was supposed to be a key pad to to the elevator but it was disabled meaning anyone could enter the hotel at any time.
Matthew
3gecelik seyahat
