Villa del Palmar Beach Resort and Spa, Puerto Vallarta

I have been coming to this resort for about 5 years, 2 times a year. It has always been a hassle at the front desk but then I expect that, they want to put us in rooms overlooking the parking lot, but the issues always get taken care of. This trip we were told they were overbooked. After 3 frustrating hours, we were told they would move us to the sister property, Flamingo. We ended up staying the full time at Flamingo, it was a nicer place but not centrally located like the original. I love the staff at the original but I don't see us returning, one too many times of a cluster at the front desk.

Sea water was very contaminated. We had skin and eye reactions by the bad state of the beach of the hotel, they didn’t bother trying to clean the water that was overflown by a near dirty canal caused by strong rains. They should pay attention to it.

Extremely clean rooms and they are very spacious and comfortable! Housekeeping does an excellent job! The grounds are beautiful and well kept! Beautiful pools and ocean views! The breakfast buffet is excellent! The staff left me with a bad taste. They were not very helpful or friendly. But, it was a really great stay otherwise!

Everything was great only we were not help to bring are bags to the room.

We had a 2 bedroom suite, the beds were very comfortable there was a full kitchen that really helps for keeping food or water in your medium size fridge. Great for a quick breakfast or a late snack. It had a stackable washer/dryer. The 3 pools were very nice, they also have a decent gym. Quick access to the beach bring an ice chest and back with your beverages. The pool staff was really helpfull with activities. Good location walking distance to markets, oxxo and an open mall with Starbucks that has free WIFI. The hotel charges 10 bucks a day per device. Now the nuisance the sales people at the beach gets old quick it's a Mexico thing. Also the front desk have people trying to sell you excursion packages/ time shares etc..NEGOTIATE! Ask the locals how to get around take the bus only 10 pesos to travel and it's really safe.