One of the worst stays I’ve ever experienced.
I grew up visiting El Rey, I have great memories of this place as a kid. I booked it because it seemed freshly updated and of good value. This place is beyond disappointing. So much has been spent on the overall image of this place, freshly updated brand, merch, etc but the processes and guest experience are terrible. I called them to request an early check in. Check in starts at 4 and I requested a 3pm check in. They let me know the room was not ready but would shoot me a text when it was. Understandably not all early check ins can be accommodated so we waited until 4pm to check in. The room was not ready until nearly 5pm. For the two hours spent waiting nearly every guest who walked in was told the same. The room wasn’t ready. The front desk staff has no way of dealing with it and their only resolve is to offer free drink tokens.
The room itself does not appear anything like the heavily edited photos. It’s dirty, poorly renovated, and things are falling apart. The ‘Casita’ we rented has a sliding glass door to an outdoor area, the lock doesn’t work and clearly hasn’t in a while. It’s run down, beat up, and poorly cared for. The staff is slow to respond, chaotic, and offer very poor responses and resources to guests. Please avoid booking here. It’s just not worth it.