Hotel Okura Sapporo

Bad mannered staff. Facility is outdated.ever experienced service so bad in Japan.

My first trip to Hokkaido for 3 nights after some days in Japan mainland. Location is good with public airport bus arriving around the corner; don't be confused with the Airport Bus/ Limousine.

Good place to stay

Okura is a good brand, be it in Shanghai, Taipei or Japan, they do their best to maintain their good name. Okura Sapporo is in a good location, near Odori Park, near the train station but not too close for comfort. Breakfast is decent, can do better.

very nice position and friendly staff

I highly recommend Hotel Okura Saporro. I would say that the stay there was comparable with hotels that cost several times more. In fact, I ended up double checking the room rate while I was there to make sure that I hadn't missed anything since it felt like the hotel should have cost much more! Location - Extremely good location, with nearby access to the underground walkway, subway/metro, bus terminal, the Tanukikoji Shopping Arcade, restaurants, convenience stores, etc. Staff - Exceedingly professional. Sure, it might sound a bit old fashioned to have to give a physical key to the hotel staff every time we left the hotel, but we ended up getting the key back everytime we stepped back in the hotel very quickly as the hotel staff recognized us as we entered. This added a very personal touch to our stay. Amazing shower - The most important thing is an hotel in Hokkaido is a warm shower after coming in from the cold. The shower was amazing with excellent water pressure. Beds - Large and very comfortable. Room - Spacious with a nice garden view, which was snow covered at the time so it looked very nice. Bar - Very nice and secluded on an upper floor. Got beer and whisky there. What more could I ask for?!

It was supposed to be triple bed but was not!

There was no air conditioning in the room and instead of fixing it they unlocked the hugh window for noise and warm air to creep in. Hotel is rundown and mattress is hard and thin. Expensive at US$300 a night .Reception staff is unhelpful and insisted on no early check in even it was just 50 minutes earlieror and kicked us out at 11am which is their check out time. The window is so huge that when opened 2 adults can fell from it into the street ! See photo below and so shocking it must have breached all safety standards and the law. I chose Okura as I had a good stay at their properties in the past. I have given my comments on their website and see if I will get a response.