4/10 İdare Eder
1 Aralık 2025
The only reason I won’t give this hotel a one star is honestly because of the customer service during our stay. My family booked two nights at this hotel, however, after just a few minutes of checking in and sitting on the couch, two of my daughters and I started itching extremely bad. I was not aware that this was a pet friendly hotel, and was thinking that perhaps it was pet dander, or hopefully not fleas. So I called the front desk, and the lady that assisted me was very kind, and was able to somehow find another room for us, although they were booked solid. The second room smelled better (first room smelled like someone had been smoking on the balcony). However, it was still dingy and dirty on the walls, doors and bathroom area. When I realized this, I decided we would not be staying there the second night. We checked out early the next day and I requested a refund for just that second night. While I understand cancellation policies can be strict, this hotel was completely inflexible under the circumstances and refused to give me a refund. I am extremely disappointed because they have high ratings. Also, had it it not been in the state it was in when we visited, my family would’ve stayed both nights. I am very dissatisfied with our experience and had to book somewhere else, spending more money because we could not stay at Sonesta. I will not be book with this hotel again.
Briana
Briana, 2-gecelik aile seyahati
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