Whitney Peak Hotel

Room service didn't come during my stay. A bit disappointed.

Very rude staff from the front desk to restaurant

The AC in the room did not cool it down , so it stayed at 75% at 75% the whole time . Which was too hot for me .

The hotel itself is great, but for the $378 price tag I paid for Saturday night on labor day weekend, it should be. The valley parking guys out front were very helpful. The service at the front desk wad not so great. No smiles, very robotic. In any case, the hotel itself is amazing, but the chargers are not worth any of it. The room was clean but not worth what I was paying, but that's okay. There were things out of the control of the hotel that made the night less pleasant as well, such as an extremely loud concert from the neighboring Harrah's... until after midnight. We were on the 14th floor and literally couldn't hear our TV at volume 60. So, the bad part. Little charges they think no one will notice if they throw in a little extra. In the case of the Whitney Peak Hotel, the little charges aren't so little. So we ordered room service, which came with the food charge, the room service fee, etc.. grilled cheese with bacon sandwich and fries, and a house salad with fries... Around $37 with tip. My account gets charged $91. I ask the front desk about this. They tell me that it's standard that a $50 hold is added on until the actual charge clears .. but that it would be refunded within a few days. A couple days after we get home, the real charge clears the bank. $78.48..for a grilled cheese sandwich with bacon and fries on the side, and a salad with fries. They have no explanation so far. So far, they're just thieves.

Unsure if other rooms are this way, but was unable to get the room below 75 degrees even with the A/C running all night. Just too big of a room for that vent.