2/10
These people are scammers at this hotel. Looks nothing like the pictures. I booked a room with 2 queen beds and a sofa bed for 5 people. We get there check in, and when I get to the room there is no sofa bed. I go back to the front desk and the guy says we have no sofa beds. He also said they are under renovations and that I should’ve read it on their website. It was not on there. I asked for a refund and so then he’s like let me show you this other room. The room was what I booked but it smelled so bad like sewer, dirty and old! The AC didn’t work and one of the two tvs. Then I look down and huge dead bugs. So again I ask for a refund. He sends me to Comfort in because supposedly they will take of me. Get there to a lobby that had bugs and just nasty stained chairs. And on top it all they didn’t have the room either. He tells me I can try to find a roll away bed. At this point it’s almost 2am. I have 4 kids in the car and I say absolutely not just give me my refund because you all never had what I paid for. He refused and told me to call in the morning to speak to management. I did and he laughed and said I was lying about the bugs because I wanted a refund! I said why would I want to be in my car so late with children?! They are absolutely ridiculous! I never stayed and they had me as checked in. Fraud! Better yet total scam and false advertisement!!
Susana
5-gecelik aile seyahati