Embassy Suites Chicago Downtown Magnificent Mile

The valet service stole my car charger out of my car. This property is not what it use to be. Way too many parties taking place through out the property. If you are trying to sleep way too noisy on the weekends. People running up and down the halls security exhibited no control.

Overall my stay was just OK. Having to go to the 5th floor to check in and have access to the elevators that take you to the room floors is a little inconvenient. The best part about the hotel are the beds and pillows. The bedroom in general was small but nice. The bathroom was good but the living area was dark and drab. Not as nice as other Embassy Suites I have frequented. The breakfast and evening reception were less than stellar compared to other Embassy Suites. It's a big hotel so I understand all the chaos in the morning and lines for drinks and food at the evening reception but they could do a lot better. Potato chips and dip for the food? Warm beer in an 8 oz glass? Give me a break. How about cold beer in a 16 oz glass and I wouldn't have to stand in line to get 1, 2 or 3 more. A better utensil to scoop out your potato chips would have cut in half the amount of time you had to stand in line. I'm done venting. The majority of the hotel staff were very friendly and helpful. Housekeeping did an excellent job.

The hotel and the rooms were so incredibly hot and it was December. The room and our floor was not very clean.

Room was great and breakfast was also very good. Only complaint would be long line to check in

the room not sound proof. still hear neighbor talking around 4am. hall way had a lot of trash and some make up pen and trash bag in the floor when i come and not clean until i am leaving at 10am next day. staff not really friendly