2/10 Kötü
22 Mayıs 2025
NO ROOM,RESERVATION CANCELLED WITHOUT MY KNOWLEDGE
Upon arrival at the hotel was told my name was "not in the system", no reservation was there, only able to rent a room at a higher rate. Clerk went on to say when rooms are sold out at a certain rate, reservations were cancelled & we were not the only ones affected. It was a common practice. Never received any cancellation notice from Hotels.com or the hotel. The clerk was not interested in my Hotels.com reservation print out. Now I see why she was in a secure area behind glass if they treat customers like this. After driving from Florida that day I paid the higher rate. Contacted Hotels.com and after a few back & forth emails, the hotel did call. Unknown why the reservation was cancelled. What is known I had to pay a higher rate. Still no refund, no apology. The rooms were clean but smelled of smoke even though it was a "nonsmoking room". Bare bones, no frills. Restaurants close by. Doubt I will use Hotels.com again.
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