Mercure Hotel Kaiserhof Frankfurt City Center

Comfortable

The hotel itself is perfect, the location is really close to the main train station and its a close walk to the old town. Only thing is the area around the main train station is a hang out for druggies and homeless. But if you stay on the street the hotel is on, you will be fine. Honestly we wish we'd stayed there longer, but we only had a day layover in Frankfurt. It was a beautiful and very comfortable hotel with great service. The beds were extra comfy!

The hotel is a 2-min. walk from the train station on a wide tree-lined street with many patio restaurants on it and feels safe. It is the next street north that is seedy. The main attractions are a 20-25 min. walk away. You need an access card to enter the elevator lobby and to use the elevator. My room was on the 2nd floor at the back with frosted windows that you cannot see out of but away from the street noise out front. The room was modern and clean. It was the little things that bothered. There was no complimentary bottles of water. The in-room safe is placed on top of the mini-fridge in an enclosed cabinet making the safe hot when the cabinet is closed. There is no shelf in the shower for putting shampoo and shower gel. You either had to balance them on the pipes or put them on the shower floor. There is a plastic cup dispenser by the wash basin which topples over if you put your toothbrush and shaver in it. For a Mercure branded hotel, I expected glass tumblers in the bathroom. You get CNBC and Bloomberg News on the TV but oddly no CNN but a BBC World News channel that does not work. The room has a Nespresso machine with 4 capsules but 3 of them were decaf. I used the non-decaf capsule and it was not replaced the next day so it is a one-time offer.

My booking includes morning breakfast buffet. The morning breakfast buffet was very good.