2/10 Kötü
19 Temmuz 2025
Never Again.
Reserved two rooms 3 weeks prior to stay. Requested connecting rooms, if not possible rooms next to each other. We were placed on opposite sides of the 8th floor. The door for one of the rooms was non functioning so we were locked out of our room for 3 hours and were unable to enter. We were told the battery on the door needed to be replaced, but the technician was on break so we would have to wait. Finally, a manager came and manually unlocked the door and told us we would not be able to get back in if we left because the battery needed to be replaced. We were offered no compensation for this ridiculous inconvenience. The rooms both smelled like mold, the air condition vents were filthy and were incredibly loud. Housekeeping took our towels the following two mornings and did not replace, we had to physically go to the front desk and wait for towels to be handed to us. The last night we stayed, the guests in the room next door were incredibly loud and rude from 10pm until 3 am, even after multiple calls to the front desk, nothing was done. Don't get me started on the food, The eggs tasted like they were frozen, microwaved, frozen again, left out to thaw, then served. Worst stay ever and my family was so happy when it was over.
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