Westgate Lakes Resort & Spa Universal Studios Area - Orlando

I always stay at this hotel now no matter the price. Quick friendly easy check ins and large spacious rooms up to four bedrooms with private furnished balconies! If something is wrong they fix it for you or give you another room no problem. Larger rooms have full kitchens dining tables and clean spa tubs it has the works!

We actually got in later than expected and the fort room had a problem with the fridge, so we moved rooms! The second room was good, a little outdated on appliances and could have used new carpet and proper maintenance from previous issues (few things on the tub were broken and pieced back together, carpet looked water logged and couches were circa 1990s) but it was clean and the hotel staff replaced and supplied us with towels and necessities! The o my issue was when we switched rooms my sons tablet charger was left in the first room and when we talked to the front desk about it numerous times they seemed to never be able to find it! Hoping a staff member didn't pocket it!

The main doir was bolted shut. It took security over 30 minutes to come and let myself and 2423B in. They told us they would fix it and when I returned from shopping at 9:40pm the door was still not fixed. It took another 20 minutes for security to unbolt the door. I didn't go out to dinner because I feared the doir wouldn't work. There was a spider in the room. And when we first entered the room itself there was a tun of debris in front of the door due to the ceiling leaking is the explanation security gave. The main toilet clogged multiple times so my boyfriend had to play plumber. The view is nice but their services suck.

They were in the process of renovating all the room and even though our room wasn't renovated, it was still very nice and worth the money. Also, the renovations had no effect on us with noise or any kind of inconvenience.

really dissapointed with this hotel. I made to go to a presentation where Hotels,com get paid for sending me once I had already paid for the room. They tried to force me to buy a timeshare and wasted my holiday. Its a con. I reported issues with the room like mould and nothing was done!