Buenaventura Grand Hotel & Great Moments - All Inclusive

Location was great but condition of the hotel, especially the room itself was pretty bad. There was a pretty nasty smell in my room. The pillows and bedding smelled dirty even when I asked them to change them. I asked to be moved to a different room but was refused. The food buffet restaurant was barely edible. The food at the Sunset restaurant was a little better but you have to take what they offer as they don't have a menu to select from. The concierges promise a lot when you arrive but don't follow through on making reservations. You have to follow up on everything. And beware of the time share/membership pitches. They tell you they will take 90 minutes of your time for the pitch which includes breakfast but I ended up having to abruptly end my session after 2 and a half hours. There were more smiles or friendliness from the agents obviously after that. All I got in return was some discount on a spa session, a show, and a tour which they failed to inform me was ALL in Spanish. Although I liked the location, which was walking distance to the Malecon, I won't be staying here again.

We stayed here 28 years ago on our honeymoon. This property has grown up nicely. It is simple, clean, and has a boutique feeling, which I like over some of the larger hotels where you get lost. Food was decent and something at any hour. Do have room service. We were only there for 3 nights so it was fine. Would have been a little boring for longer stays. Used the spa and had an amazing couples massage. Staff was amazing and accommodations were clean and comfortable. We had the honeymoon suite and our view was good!

There were cockroaches in the room the building is very old big mosquitoes bit me throughout my stay. The toilet got stuck multiple times.