Novotel Phuket Resort

I wouldn’t recommend this hotel for several reasons. It requires too much walking up and down stairs to get from room to restaurant and pools.

I want my money back. Terrible service, rude staff, can’t get anything correct.. kid friendly resort with water in glass bottles... kettle with ants, worms in room, top it off you can’t get a cup of milk for baby at night... oh and when they are open for room service they bring you milk and your kid can’t stop throwing up from it.

This resort is a beautiful place. The room is spacious and the beds are comfortable. The staff members are friendly and helpful. My only comment is that the tennis courts need serious maintenance right away. The ground is all chipped in many spots and puddles everywhere. It is dangerous for guests to play in. You cannot and should not charge guests for taking tennis lessons in such poor tennis court condition. I think if Novotel brings up the tennis courts standard, they can advertise to promote more their tennis programs to attract tennis lovers.

Even though we only stayed the one night, the service provided to us was beyond anything we have experienced before. Absolutely loved it!!!!!!