Royal Sonesta Chicago Riverfront

Amazing hotel in an amazing location

Was laughed at when I asked if they have valet parking and was told by the door man “if your lucky enough not to get a ticket then you can wait on this long line”. I don’t understand the need for sarcasm. Checked in and wifi was down (502 Error) and was told “IT might have to access our devices” which was absolutely not happening. Was told “your the only guest that called about that I don’t know how to help you do you want to speak to my manager”. It was a server error not a phone error but after 3 hours the wifi started working again. Bathroom was falling apart, heater/ac unit was making loud sounds, walls are thin so you heard all the doors opening and closing along with any loud voices in the hallway but bed was comfy. Overall I understand it was Valentine’s Day but you knew this over 300 days ago but didn’t prepare for it, And since my stay was horrendous I will never stay at this property again.

I chose this hotel for its location to both the Mag Mile and downtown. It worked out perfectly for me. Pros: Great location. Great river view. The hotel smells great. I don't know what they're pumping through those vents but it was spa-like. The staff was pleasant and helpful. Restaurant and bar inside. Large room. Very clean room. An abundance of towels. Large bathroom and soaker bathtub. Beautiful finishes throughout the room. Cons: Odd shower. Only has overhead shower head. I'd prefer either normal wall mounted shower head or multiple shower sprayer options. The hotel "marketplace" isn't much of a marketplace. I thought I'd forgotten a toiletry and planned to go there to buy what I needed. Luckily I found it. When I visited the marketplace, I was shocked by its minimal offerings. It's pretty much a beverage vending room and a counter of granola bars and Kit Kats.

The room we were assigned was magnificent, beautiful view, and very spacious. A must stay....36th floor...will visit again...thank you Sonesta..

Overall, stay was good. Unfortunately, we had some tacky hotel neighbors that had ‘relations’ on the hour every hour, which ultimately disrupted my sleep. No fault on the hotel, but it created a less than desirable experience.