Novotel Frankfurt City

Booked Novotel, but was relocated to their sister hotel, Mercure due to Corona closures. It was not a fair replacement....Mercure had a lot if issues (room wasn't the same, smelled like a smoker's room when AC was on, rooms were too hot and no privacy in the bathroom)

Friendly stuff Clean hotel Nice buffet Convenient for family Everything nearby So definitely will visit again

To us has been fairly priced and well equipped. For the pretentious ones, including myself, it doesn’t look like a 4 stars hotel, but will do just enough to satisfy a keen eye. Not sure how it works on long stays, however on a short one, it’s perfect.

The hotel is very family friend. There is a small area for kids to play in the lobby and two computers to be used. However, the room is very small. If you are in two people the room size is just perfect. However, three or four people in one room is very tight. The sofa bed is uncomfortable, ok for one or two nights. We didn’t feel safe to walk to the train station. In the first day We saw two guys fighting and we were very worried since we were with children. Use taxi or Uber during the night. There is nothing close to the hotel rather than train station 500meters. But the hotel is a fare price.

Myself, my husband and 23 year old son were staying for four nights. We had a room with two single beds, which were too soft and spongey, and a small fold up bed, which I slept on as my husband and son are tall. When I checked the booking details I realised we were supposed to have a double sofa bed. As we were a couple of days into the stay at that point, I didn’t bother complaining. The room was cleaned three out of the four days. One major annoyance was that the cups we used in the room were not washed when the room was cleaned. Never come across this before. Our room faced onto a four track railway line which was a bit noisy. On the plus side we were close to the station! The hotel was packed with families due to an offer for kids under 12 staying free, so breakfast time was hectic although the breakfast staff managed the flow very well. Overall, the location was ok, but I don’t think we would stay there again.

- Staff are friendly - Environment is nice and clean - A bit far away from the city centre but can take the train to get there

Merkeze uzak olması dışında, konforu, temizliği, çalışanların güler yüzü çok iyiydi. Otelin lokasyonu Doğa Tarihi Müzesi, Experimenta Bilim Müzesi gibi yerlere yakın olduğundan bizim için idealdi. Merkeze de bir S-Bahn hattı ile ulaşılabiliryordu.

The hotel is walking subway which helped get around locally. We also rented a car. Our itinerary said they provided free internet and parking. Parking was not free and internet access was open which is not a safe way to navigate the web. A/C didn't seem to work - beds were comfy.

Great breakfast variety menu; nice and spacious bedroom, great common spaces to relax by the lobby; excellent staff

Its a good hotel in good location but service at counter wasn’t the best neither the room conditions needs update.