Hampton Inn San Antonio-Downtown

I was a loyal Hampton Inn guy up until I stayed here for the following reasons. 1.The heating unit was unbelievably loud. 2.The carpet,furniture,walls and the bathroom were extremley dirty and worn. 3. The automated wake up call service on the phone didn't work when I set it.I called the front desk to complain and was told I needed to call them instead of using the automated line I guess that I should of known that it wouldn't work correctly. 4. I had a late flight when leaving the hotel and asked for a later check out time the best they could do was a extra hour I could have used more time. 5.The bathtub drain didn't work correctly and was slow draining. I must add that the staff at the hotel were very friendly and helpful. The remodeling in my opinion is about 10 years overdue,it was sad to see such a reputable hotel chain let their rooms get so bad.

The hotel is in need of an update to the interior, as well as a deep clean of the rooms. See photos. The staff was wonderful, as was the breakfast. Location was convenient to the Convention center, the Alamo and shopping.

We were on a 10 day vacation. The hotel was undergoing renovations, which we knew when we booked. We never once heard any construction noise. The room was a good size, dated, but comfortable bed. We really never spent a lot of time in the room anyway. The complementary breakfast buffet was delicious and different food items each day. The staff were friendly and knowledgable. Easy walk to the Riverwalk.

Five night stay for attending a conference at the convention center. The location is pretty good, within walking distance to everywhere. The unfortunate thing is my neighbors. The first two nights they have the TV on really loud all night long. I spoke to the front desk person, was told to call from the room to prove it to him that is Indeed my neighbor. The last two nights the neighbors were really loud, one night they were fighting, the guy was trying to kick his way into the room at 2:30 in the morning yelling and screaming and hitting the girl once he got into room. Spoke to the front desk the next day, apparently nobody else reported this. hotel is also currently under remodeling and construction, it's kind of confusing every time we Uber a cab they will pick us up at the wrong entrance because of the construction. The breakfast variety is always very good at Hampton's.

toilet wasnt cleaned . soap scum in bathtub and walls. smelled, bedding smelled like chemical and musty