Best Western Plus East Syracuse Inn

Very unsatisfied with the way they treat families

My stay was very upsetting I rented one room one night for me and my wife to stay in the second night my children were coming so we rented another room and then they kicked us out but they kicked us out cuz they said our children were running the hallways and being loud but they were not they basically started harassing my children from the moment that they arrived one of my children are 15 years old and she was standing outside with my two other daughters and they were doing absolutely nothing they were just talkin and he went out there and said what are you children doing so they went upstairs we booked the other room we went to go to the other rooms to go put our stuff in there cuz we know one adult has to stay in the room at night but as we were transitions are stuck to the other room my fifteen-year-old opened up the door and the front lobby that's person with standing there and then he continued heat walk down to the other room and said that our children were running the hallways when they were not he was just sitting out there waiting for a fifteen-year-old girl to walk a three-year-old child the hallway they said they were watching the cameras and could see the children running up and down the hallway so when we asked to see the video they told us we were not allowed to and the cops wanted to see it too very very unsatisfied and what my refund and they refused to give us a refund we didn't even use the room the bed we literally had it for 15 minutes

Anthony, 3 gece aile seyahati, 18 Mar 2022

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Would stay here again for sure

I quite liked our stay there. I found the beds to be comfortable, loved that the fridge was as large as it is, there was a microwave, adequate A/C output, USB ports to plug in electronics, decent sized bathroom and enough room to move around. I am plus size and have mobility issues, but stayed in a regular room and was fine. I liked that we could park all around the hotel, and choose a door closer to our room, and I liked being on the 1st floor as well...it made getting to/from the car easier. Also, Will at the front desk was lovely. Kind, welcoming, engaging and funny. Oh! And the location was good too - we got everywhere we wanted to go within 20 minutes... Costco, 3 Targets, Destiny Mall, Trader Joe's, Applebees, Outback, etc... etc...

Jennifer, 2 gece arkadaş seyahati, 18 Mar 2022

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Weekend stay in East Syracuse.

Weekend stay in East Syracuse was fine. The hotel has redone some parts of the rooms. It was comfortable but rooms are small. Breakfast was not great. They have a automated pancake machine which only works some times. The have breakfast sandwiches which you can heat in the microwave. The location is good. Overall it was ok. Not outstanding and not horrible.

trevor, 2 gece aile seyahati, 25 Şub 2022

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EVchargerBlocked

EV chargers were blocked by large pile of snow sooo unbelieable

frank, 1 gece iş seyahati, 17 Şub 2022

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Front desk did not enforce mask wearing. And made jokes with the customers not wearing masks. It is a small space.

2 gece seyahat, 21 Oca 2022

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i’m not sure if you can do anything about this but each time I went into the hotel there were 4-5 smokers outside the front door. It was gross having to walk through it to cgeck in and come into the hotel. Also, I understand animals are allowed but I would rather not see the bogs while I’m grabbing breakfast. Do the dogs need to come to breakfast? Overall- it was perfect for my needs. Brittany at the front desk was efficient and friendly. thanks

heather, 1 gece aile seyahati, 20 Oca 2022

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Ray, 2 gece iş seyahati, 11 Oca 2022

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Had an issue with the bed and the staff addressed it in a timely matter and refunded me for the stay due to the inconvenience. Very impressed with the level of effort made by Best Western towards customer satisfaction. I will not hesitate to stay at a Best Western in the future

Michelle, 1 gece seyahat, 7 Oca 2022

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Nice & Clean

Staff was friendly, breakfast was continental but worth it, room was clean and comfortable(a little tight between the foot of the bed and the entertainment center which held the tv, microwave and refrigerator but still ok.

Lauri, 2 gece seyahat, 11 Ara 2021

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The hotel had a problem with their elevators. They call a head of time to inform us and we were able to change to a ground floor room

Paul, 2 gece seyahat, 27 Kas 2021

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