Holiday Inn Express Chicago-Magnificent Mile

Our stay was good - very nice hotel and staff. My only comment is their accounting department never returned my call but our account was ultimately corrected.

This hotel was exactly what we needed for our one night stay in Chicago. We were in the city for a concert and just needed a convenient place to stay. The hotel is about a 10 minute walk from the House of Blues. The staff was extremely friendly, particularly the afternoon/evening staff, which was the staff we interacted with the most. The room was small, but for what we needed it was perfect. I'd imagine an extended stay of longer than a weekend could feel cramped, but it was perfect for a quick stay. The bed was comfortable and the room came with hypoallergenic pillows (which is a big point of contention with me because I'm allergic to feather pillows). There were also feather pillows, but we just removed them from the bed and used the pillows that we weren't allergic to. I'm a sucker for continental breakfast, and while it wasn't anything really fancy, it was delicious and definitely a good start to the day. The elevators were a bit small, but we managed okay. The elevators also flashed a little screen that said the best and least busy times for breakfast, which was really nice information to have. We did go during the busy time for breakfast, but it really wasn't that bad in terms of crowds. Overall, I was really happy with my stay here. It's not a fancy hotel, but it's comfortable with great staff and perfect for a quick stay.

Great location and price! The room was very small, but I knew that when I booked the room so it wasn't a surprise. Room was very clean, bed was comfortable and breakfast in the morning was very good. I was surprised to see they had gluten free bagels and almond milk as options!

Was being updated, internal OK but much smaller as with 1920-1950 sized spaces. My room had issues with getting warm water around half the time. Most disappointing was the internet connection, which was lost around every 10-15 min on average and off for 10-15 min (?from high demand?) in evening and early AM when needed for business. It had good access to Chicago, breakfast, and provided lower cost stay compared to nearby hotels, typical for Holiday Inn.

Adequate for a short, no-fuss stay, but agree with other reviews that mention the very small rooms. The photos on the listing are misleading. Our room was perhaps 8 x 12, not including the bathroom, and there was no desk (or room for one). The closet contained a small drawer unit, and the hangers were about a foot and a half above that, so it would have been impossible to hang clothes up.