Hôtel Mercure Marseille Canebière Vieux-Port

The rooms were new, very clean, and very comfortable, with a great mattress and a large TV to match. Location wasn't bad, as it was 5 min walk from the port, and along a main road. The best part of the whole thing was the service we got from the hotel staff. Valentine in particular was very helpful to us after I had my phone stolen by a snatch thief, as we were walking along the Quai de rive neuve. Valentine was extremely understanding, empathetic, friendly and warm, and he assisted us with making our check-out process smoother. We were grateful for his kindness and warmth after the incident.

This hotel only just opened in July 2019 and is therefore brand new. This means everything is very clean and stylish (the black coloured walls at the room entrance were not particularly to my taste but then that's just an opinion). The service we received at check in was also extremely friendly. Before we booked this hotel we saw a few reviews about the location which mentioned that it was in an unsafe area. This is absolutely not the case. When you turn left out of the hotel entrance you are in a big tree-lined boulevard which leads you straight down to the old harbour in about 5 minutes. So, the location could not be any better. In general, I had hesitations about travelling to Marseille as so much is said about crime but again, our experience could not have been any better. Marseille is a completely under-rated travel destination in my opinion and we absolutely loved it!

Modern hotel, very clean and spacious rooms. Walking distance to old port. Security at night which is comforting as the area surrounding is a bit sketchy at night. Very happy and would recommend.