Hilton Washington DC National Mall

The morning of checkout, I went downstairs to get coffee at Starbucks while my wife sleep in. However, the maid, seeing me leave the room, later went in to clean even though the 'Do Not Disturb' light was on, waking up my wife. When my wife pointed out the sign, the lady did apologize and left.

A bit of bad luck when a girls basketball team met for a birthday and game celebration in the room next to ours on the weekend. Very noisy until midnight, however, we never called the front desk. On New Year's eve, on the other side of us were new year's revelers until 10PM when they departed the room leaving the TV on high volume. This time we called the front desk and about 11PM security went in and turned off the volume. Other than this, we had a great stay.

The room was not very comfortable, it was cold the heating system was not comfortable, it just was not a very comfortable relaxing stay.

It is hotel policy that it is ok to overbook so, don't count on the room you reserved. Our A/C was not working and the room was uncomfortably warm. After the first night I informed the hotel and they said it would be fixed. They did not fix it, still warm the second night. Not only will I not stay at this hotel but, I am done with Hilton.

Used to be a favorite hotel for me as the Loew's L'enfant Plaza. Still is my absolute favorite hotel in DC. Great access to everything...museums, dining, rail, the wharf, and so on. So glad we had the chance to come and experience the new updated hotel. Fantastic staff, great comfortable rooms and beds, every imaginable amenity. I'll be back. Just wish it could be sooner!