Friendly Vallarta All Inclusive Family Resort & Convention Center

We made a decision to stay at this hotel based on reviews. The reviews were all wrong. This hotel was outdated, had to kill a spider inside the room. We also paid for an ocean view and got a room with a view to the pool and a partial view to the ocean. When we complained, the manager moved us to another room with the same view. We were told that we would have to move back to the same tower we were originally at on the 3rd day of our stay because they were going to close the tower that we were moved to due to few guest staying at the hotel. My wife and I were so upset that I contacted hotels.com through an instant message. They contacted the hotel and were told that it was a misunderstanding. Nothing got fixed and we ended up checking out on the 2nd full day of our stay. We got charged for the 6 nights. Be careful with this hotel because to them a partial ocean view is a full ocean view. They had a tower facing the ocean, when I complained about the view they made it clear that we booked through hotels.com, which meant that they were getting less money from the reservation. We ended up booking another hotel through another web site and got what we wanted. We will probably never use hotels.com again since they almost ruined our honeymoon.

The staff at Friendly is amazing! They go above and beyond to make your stay extra special. Make sure you include everyone staying in that room so you’re not surprised by any extra charges when you check in. Wonderful resort. Good food. Very family friendly.