W Chicago - Lakeshore

The room wasn’t clean . We were given plastic cups . It felt more like a motel than a hotel

The front desk and housekeeping were excellent with their service very friendly and helpful only problems I had was there were no refrigerator or microwave in the roomOther than that it was an excellent experience I guess all you have to do is call housekeeping and they’ll bring you up anything you need so I recommend this place any time I come back to Chicago

View was nice. Room was okay. No ammenities open. Disappointed with the lack of wanting to offer something special besides a motel 8 experience.

We had a great time. Loved the hotel and its location.

It’s a Beautiful hotel close to all the attractions. The view from our room was breathe taking. The customer service was exceptional.

Clean room and great customer service at check in.

No fridge in room and $15 fee to bring one up to you? No coffee machine or ice bucket in room either. Also had to PAY for WiFi!?? I understand we’re in covid times, but these are basics. Other W locations set higher expectations, but these are amenities even motels offer.

The view of the room was nice. Housekeeping came and made the bed and took out the trash but left the sink dirty. There were cracked tiles in the bathroom as well. Overall, my biggest complaint was parking. Valet was closed so we had to park in this nearby lot that was difficult to get in and out of as well as expensive. We paid over $80 for two days and the reader wasn’t scanning our card appropriately. It was also around the corner so you had to walk to it and with luggage it just wasn’t easy. There should be signs in the garage to direct those visiting the W so you know where to go. I won’t stay here again unless valet is open.

They gave me a great experience for Downtown Chicago! Thanks

There was no microwave, wifi cost money , no free parking , movies wasn’t good or they cost , no fridge .