2/10 Kötü
17 Kasım 2024
Terrible service
The location is great and the room is spacious. But the bathroom is way outdated and rusty. The bed is too worn-out and hurt my back. The maid service was terrible. Both days, the maid did not refile teh coffee and tea supplies. We ate pastry on the glass round table and dropped crumbs on the carpet. For both days, the maids did not clear the table and vacuum the carpet. On the 2nd day, we went back to our room near 5pm, the maid was still clenaing our room. She did not refile 2 bottles of water and mouth wash, didn't clean the 2 glass cups. On the 3rd day, the kleenex box was run out, but the maid did not give us a new box. And she did not clean the 2 tea cup and the 2 glass cups. I feel these maids just got hired and did not get any training for the job. In the morning of 4th day, we went back to hotel at 10am and our check out time was 11am. But we could not open our room door anymore. Somehow, the hotel system has checked us out. We had to go downstairs to get new keys. These terrible service is below motel level and this is a 5 star hotel. Very dispointed!
Winnie
Winnie, 3 gecelik seyahat
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