This was so disappointing.
First off this is not primarily a hotel but a hospital. The reception made it very clear. They basically have extra rooms that were designed for family members to stay and if not booked they will be sold as hotel rooms. The rooms, hallways looks, feels, smell like a hospital. The food is hospital food. The description and pictures on the Hotels.com website is completely misleading and cannot believe it is allowed. Our son was so excited to us the pool and when we arrived we were informed that pretty much 90% of the time it is reserved for patients. To top this, when we arrived we inquired about parking and reception told us we can park outside without issues. No instructions on where or cost to later receive a ~900KRN fine (almost 150CAD) for parking in the staff parking. Not to mention that there was almost no cars in the whole parking lot. Hotel or parking company refuse to help or take responsibility.