6/10 İyi
12 Ocak 2025
Good Location but Difficult to Find, Room Issues
This hotel is in a great location, very close to Shibuya Station, but it’s surprisingly hard to find. Google Maps often led us on different routes, and even with directions from the hotel, it still took about double the time Google said it would to walk. If I remember correctly, you go through the pink Sakura building, take the elevator to the 3rd floor, go through a tunnel, and then turn to see the Hyatt House Shibuya sign pointing you in the right direction.
The rooms are perfect for families, with a fully equipped kitchen and great functionality (100/100). However, our experience wasn’t entirely positive. When we first arrived, our room had a strong, unpleasant body odor. At first, we thought it might be coming from the hallway, but it was confined to our room. Even after spraying air freshener, the smell lingered. We reported the issue, and the hotel gave us an air purifier, but it didn’t help. We even tried leaving the oven fan on, but that didn’t improve the situation either. They offered to move us to another room, but since we were staying next to family members, we decided it wasn’t worth the hassle. On top of that, my sister found a toothpick next to her bed when she arrived.
Andrew
Andrew, 4-gecelik aile seyahati
Doğrulanmış Hotels.com misafir yorumu
