First of all, I will make a fair comment. Hotel location is great. Everywhere is within walking distance. There is a bus stop as soon as you get to the main road. Penn subway station is 5 minutes' walk away. As a Turk, it is impossible for us to like any breakfast in America. But the hotel's breakfast is not bad. The fact that it was a bit crowded due to covid scared us. Another thing we like is that you can get free water, coffee and ice 24/7. The bed and pillow were very comfortable.
So what did we dislike? first of all, for the first time in my life, when I wanted to check in to a hotel 1 hour before, 25usd was asked from me. I was incredibly surprised. It saddened me to hear this and not be helped when I was so tired. In the room on the 7th floor we stayed, the heater was working so loudly that we had difficulty sleeping. One day, at night, the heater battery ran out and we called an engineer. Came and fixed it.
The thing I was most angry about was that room was said to be cleaned on Sunday, but the cleaning was not done even for 1 day. Even though we told the cleaning lady and the reception many times, the cleaning was not done.
As a result, I was satisfied with the process of my stay at the hotel. I don't want to be unfair even if it makes the negative aspects uneasy.