4/10 İdare Eder
24 Temmuz 2024
The main problem was the middle-aged blonde female staff member waiting at the entrance of the breakfast room. I couldn't read her name from her badge, and I didn't ask for her name to avoid showing her any respect, but my description should make it clear who I am referring to. The reason I gave the hotel two stars overall is because of this employee. On the morning after our first night, my spouse and I went down to the breakfast room. The woman at the entrance asked for our room number. When we said we were in room 381, she told us that our reservation was for a single room with breakfast. I showed her the reservation confirmation email on my phone. She said that her records showed a single room with breakfast. I told her to check with the reception and we went into the breakfast room together. The next morning, the same employee asked for our room number again. I said we were staying in room 381. She said the same thing: our reservation was for a single room with breakfast. With a sneaky smile on her face, I realized she wasn't interested in solving the problem caused by her hotel's system. After breakfast, I went to the reception and explained the situation. The reception staff told me that our original reservation was indeed for two people with breakfast. I told the receptionist that there was an issue with the records kept by the woman at the entrance of the breakfast room. The receptionist said they would look into it and remove the extra breakfast charges.
Selim
Selim, 5 gecelik seyahat
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