Novate Mezzola Otelleri

"Hello, . I made a 3-night reservation via Hotels.com for Hotel Reine Victoria in St. Moritz, for the dates June 08–11, 2025 (Booking number: 72060581077307). Unfortunately, after checking in, I found that the hotel did not meet my expectations in terms of comfort, cleanliness, and overall quality compared to the description and photos on your platform. As a result, I stayed only one night and checked out early, notifying the hotel staff. Despite this, I was still charged for the remaining two unused nights, which I believe is unfair and not in line with Hotels.com’s customer-oriented standards. I kindly request a refund for the two nights I did not use. I would appreciate your assistance in resolving this issue promptly. Best regards, Celal Hakan Özer 📧 Email: drhakanozer@gmail.com 📅 Booking Dates: June 08–11, 2025 🔢 Booking Number: 72060581077307"

"When we made the reservation, only suites were left in the main building, and they were over our budget. In the apartment section, there was a top-floor room available (with a partial lake view), so we chose that one. But the view from the balcony was anything but partial — it was great! The hotel is very clean and the staff are excellent. Breakfast is better than average. We had dinner at the hotel restaurant on the first night; we wouldn’t say it was great. They have their own parking, and it’s a good size. Overall, we were very happy with our stay. If we visit Lake Como again, we’d definitely stay at this hotel."