Burgk Otelleri

"Mükemmel "

"Herşey çoy güzeldi "

"The location is great and it is in old town but when we arrived, the blond lady at the reception looked down at us in such a humiliating way that I couldn't understand the reason as we were so tired. Then I asked for the room and when she learnt that we had a superior room, she changed her treatment and tried to kind to us. I couldn't stop thinking that she was treating the customers according to money they have??? Anyway...I had my mother with me and she had a problem with her leg and she was so tired. Then this blond young lady wanted me to fill in the stupid form via a digital screen and I really found it so stupid as she really saw us being very tired and she ignored it, not even offering us any water or any seat for my mother...She could have fotocopied our passports as we did in the previous hotel in Berlin and when I was doing it, I said the whole procedure was stupid but she said this is the law?? Excuse me but it is not the first time I stay in a hotel and they were better at their treatments with the customers. But this woman repeated the same thing with her cold face with no help offering to us...and I said I will write about it and she kept repeating the same thing as if I dont know anything about the difference between what law says and what the procedure says...anyway I think the hotel should choose better employees to welcome the guests at the reception. Apart from that the breakfast was good."