Seel Street Hotel by EPIC

We booked 3

Nice Hotel, Pleasant Staff, Friendly. Reception Friendly & Welcoming. Barman a bit slow on the bar, not completely clued up on what fruits partner which gin, turned off the coffee machine before the bar closed. which resulted in me not having the beverage i desired, seemly more interested in talking to people at end of the bar rather than serving, didn't welcome. or say good night upon leaving the bar. Bathroom light didn't work, didn't get fixed until late on the last night. 1 tissue in the tissue box, wasn't replenished until asked. Breakfast table missing salt and pepper, cups and knife and forks, wasn't offered a hot drink prior to getting my breakfast. Breakfast really good, great selection. Great Location. Slight room for improvement RE: customer service.

Room was very clean comfortable and staff were very helpful. Checked in late like after 4 and had no problem adding late check-out

Hotel was amazing! So clean and everyone was so friendly! Have recommended to friends and family. Rebooking first next week

Hotel was excellent! Staff were friendly and helpful, room was excellent and breakfast was also excellent. We will be returning.

I thoroughly enjoyed my stay in epic although the security deposit is not the best. I was told it would remain a pending transaction until the money went back into my account. This was not the case as when i looked at my statement the money had been taken out. When i rang up to make an enquiry about this the female receptionist working on the 11th of march at 12:00 was very unhelpful as she claimed she could not see the money coming out of my account and that i should ring my bank before phoning them back. After doing so i rang the receptionist back and once i said about what had happened and what the bank had told me she was able to issue the refund there and then. Very dissatisfied about this sort of service after how good of an experience I had staying in the hotel

The room was big and clean,even had 2 mirrors, only thing not 100 %was the lighting, quite dark in the room but i would put up with that for sure a nice room. All staff were very nice, friendly and helpful. Can not wait to go again.

I booked a king luxe room only to be given a disabled access room. I could use the bathroom mirror to shave!

Great location loads of bars restaurants shops l. Great town centre for shopping!! Hotel was very modern clean, great shower! Only faults Is a I did think it was a little expensive for the night and no parking was included (they have to hotel parking) but they did recommend a parking place 5 minutes away that was a great parking place and they gave us 20% off via the hotel booking which was £15 for over night stay we parked up at 15.30 till next day 10.30. One great thing they don’t kick you out at crack of dawn check out was 11am

hotel facilities all good, but came here on a course for four days and the main light in room broke, staff told but never fixed. had to use the lamps but no good for studying. when sat in restaurant was made to feel uncomfortable by very rude staff, we ordered coffee as had already eaten and needed somewhere with light to study after 10 min of being there was rudely asked “ are we getting food or what “ ?! i was ignored server last times but staff including manager at bat waiting 15 mins for water after i had been to the gym and was dying of thirst. the gym basic but good for price paid to stay rooms clean and comfortable. staff rude no customer service. i was given a room key that didn’t work twice after going up and down no apology. the staff really let this place down and it’s shocking because all the local people are so polite and friendly but not at epic seel street