To start, went to the pool, then got locked out of our room for at least an hour. They reset our key 3 times. Finally changed us to a different room. They came and unlocked the door for us to move our luggage, and we went to check a last time to make sure we got everything, but someone had locked it back. The next morning, there were dead roaches around the bathroom. I called the front desk to have towels and washcloths brought to room, they said to come get from front desk. Pool towels are the size of hand towels.