1, bed sheets were not changed upon our checking in; 2, we were not well received as your VIP customer; 3, they refused to give us an upgrade to the room just next to us which was free the entire time we were there, and this is even when we told them our sheets were dirty & AC was not working; 4, the food was really bad; 5, the staff are not well trained. We are definitely not going back, and for sure will not recommend any friends.